Terms and Conditions

These Terms & Conditions (“Terms”) govern the use of our website and services. By engaging VizeReach, you (“Client”, “you”) agree to be bound by these Terms.

1. Definitions

1.1 “Agreement” – these Terms together with any proposal, quotation, invoice, or contract signed between VizeReach and the Client.
1.2 “Services” – the digital marketing, web design, SEO, CRM solutions, AI automations, and consultancy provided by VizeReach.
1.3 “Client Materials” – any text, images, content, or data provided by the Client for use in the Services.
1.4 “Deliverables” – all outputs created by VizeReach as part of the Services.

2. Scope of Services

2.1 Services shall be delivered as described in the agreed proposal or contract.
2.2 VizeReach may subcontract aspects of the Services where necessary, without Client consent, provided quality is maintained.
2.3 Any changes to the agreed scope must be confirmed in writing and may incur additional fees.

3. Ethical Standards & Prohibited Activities

3.1 VizeReach upholds strict ethical standards and reserves the right to decline or terminate Services where projects involve:
(a) Gambling, betting, or gaming activities.
(b) Alcohol, tobacco, vaping, or recreational drugs.
(c) Adult, sexually explicit, or suggestive material.
(d) Music, film, or entertainment projects conflicting with our company values.
(e) Weapons, violence, or hate-promoting material.
(f) Fraudulent, deceptive, or illegal activities.

3.2 The Client warrants that their business, content, and activities do not fall under the prohibited categories above.

4. Payments & Subscriptions

4.1 Fee Structure – Fees will be set out in the Client’s proposal, quotation, or invoice.
4.2 Payment Terms – Unless otherwise agreed, all invoices are due within seven (7) days of issue.
4.3 Late Payments –
(a) VizeReach may suspend or terminate Services immediately if payment is overdue.
(b) The Client shall reimburse VizeReach for all costs of recovery, including legal fees and collection agency costs.
4.4 No Refunds – Except where expressly agreed, all payments are final and non-refundable after service delivery begins.
4.5 Currency – Payments must be made in GBP, USD, or CAD as specified in the invoice.

5. Intellectual Property Rights

5.1 All intellectual property in the Services, software, systems, and methodologies remains vested in the Company.
5.2 Upon full payment of Fees, ownership of bespoke Deliverables created specifically for the Client shall transfer to the Client, excluding any underlying systems, frameworks, or intellectual property owned by the Company.
5.3 The Client shall not copy, adapt, decompile, or attempt to reverse-engineer the Company’s systems or software.

6. Guarantees and Refunds

6.1 Where the Company expressly guarantees delivery of specific leads or services, such guarantees shall be detailed in writing prior to engagement.
6.2 In the event of proven failure to deliver such guaranteed elements, the Client may request either a service credit or partial refund, at the Company’s discretion.
6.3 Except as stated herein, all Fees are strictly non-refundable.

7. Confidentiality

7.1 Each Party undertakes to keep Confidential Information secure and not to disclose it to any third party without the prior written consent of the other Party.
7.2 This obligation shall not apply to information that:
(a) is publicly available other than through breach of this Agreement;
(b) is lawfully obtained from a third party;
(c) is required to be disclosed by law or regulatory authority.

8. Data Protection

8.1 Both Parties shall comply with applicable data protection legislation, including the UK GDPR and Data Protection Act 2018.
8.2 The Client warrants that it has obtained all necessary consents for the processing of personal data provided to the Company.
8.3 The Company shall implement reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

9. Limitation of Liability

9.1 Nothing in this Agreement shall limit liability for death or personal injury caused by negligence, fraud, or matters that cannot be excluded under law.
9.2 Subject to Clause 9.1, the Company shall not be liable for:
(a) loss of profit, business, contracts, goodwill, or data;
(b) indirect, incidental, or consequential damages.
9.3 The Company’s total aggregate liability under this Agreement shall not exceed the total Fees paid by the Client in the twelve (12) months preceding the event giving rise to the claim.

10. Term and Termination

10.1 This Agreement shall continue until terminated in accordance with this Clause.
10.2 Either Party may terminate this Agreement by giving seven (7) days’ written notice.
10.3 The Company may terminate immediately where the Client:
(a) breaches these Terms;
(b) becomes insolvent or unable to pay debts;
(c) engages in unlawful or prohibited use of the Services.
10.4 Upon termination, all Fees due remain payable and the Client’s access to Services shall be revoked.

11. Force Majeure

11.1 The Company shall not be liable for failure to perform obligations due to events beyond its reasonable control, including natural disasters, acts of government, strikes, internet failures, or other events of force majeure.

12. Third-party Services

12.1 Where Services integrate with third-party tools or platforms, the Company shall not be liable for their performance, reliability, or terms of use. The Client’s use of such third-party services is subject to their own terms.

13. Amendments

13.1 The Company may amend these Terms from time to time. Updated Terms will be posted on the Website and shall take effect upon publication. Continued use of Services constitutes acceptance of amended Terms.

14. Governing Law and Jurisdiction

14.1 This Agreement shall be governed by and construed in accordance with the laws of England and Wales.
14.2 Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Entire Agreement

15.1 This Agreement constitutes the entire agreement between the Parties and supersedes all prior discussions, representations, or understandings, whether written or oral.

16. Contact Information

For questions regarding these Terms, please contact:

VizeReach
Email: [email protected]
Website: www.vizereach.com